Why do I need to re-authenticate with my financial institution?

Occasionally you may need to re-authenticate your linked financial institution with Plaid. This can happen for a number of reasons. For example, if your password changes or Plaid encounters a multi-factor authentication prompt it cannot resolve without your input.

Fortunately re-authenticating is fairly straight forward. If you are experiencing an authentication error, on the dashboard you’ll see a card at the top titled “Update credentials”. Tap the “Update” button next to your institution and then go through the authentication flow to restore the connection and continue syncing transactions.

If you run into an error while authenticating or are continually prompted to re-authenticate, send a message to our support team and we’ll help troubleshoot the issue. To send a message to support in the App, click the menu at the top left and hit “Support”.